1. Introduction
Welcome to Trovi.
Trovi is a digital platform designed to help users discover, organise, and participate in vide-greniers, brocantes, flea markets, and second-hand events.
This Privacy Policy explains how Trovi collects, uses, stores, and protects personal information when you use:
- The Trovi website
- The Trovi mobile application
- Organiser dashboards
- Seller (Exposant) accounts
- Buyer (Chineur) accounts
- Payment and messaging features
By using Trovi, you agree to the practices described in this Privacy Policy.
2. Who We Are
Trovi is a digital platform providing:
- Event discovery
- Event management tools
- Seller registration systems
- QR-code event access
- Messaging and notifications
- Marketplace and payment functionality
For all privacy-related questions, you may contact:
Email: privacy@trovi.fr
3. Information We Collect
Information You Provide
Depending on how you use Trovi, we may collect:
Account Information
- Name
- Email address
- Telephone number
- Password (encrypted)
- Profile information
Organiser Information
- Organisation or association details
- Event details
- Venue information
- Billing details
Seller Information
- Seller profile details
- Event registrations
- Uploaded item listings
- Payment account information
- Documents uploaded for event compliance
Buyer / Chineur Information
- Saved searches
- Notifications preferences
- Favourite sellers or events
- Subscription information
Automatically Collected Information
We may automatically collect:
- Device type
- Browser type
- IP address
- Operating system
- App version
- General location data
- Usage analytics
- Log information
Payment Information
Payments are processed securely by third-party providers including Stripe.
Trovi does not store full payment card details.
Payment providers may collect:
- Card details
- Bank account information
- Identity verification information
Please refer to Stripe's own privacy policy for additional information.
4. How We Use Your Information
We use personal information to:
- Create and manage user accounts
- Enable participation in events
- Generate QR entry passes
- Process payments
- Send notifications and communications
- Improve platform functionality
- Prevent fraud and abuse
- Provide customer support
- Comply with legal obligations
5. Notifications and Communications
Trovi may send:
- Event reminders
- Seller invitations
- Booking confirmations
- Organiser announcements
- Payment confirmations
- Important service updates
Users may manage notification preferences within the application.
Some operational or security notifications cannot be disabled.
6. Messaging System
Trovi may provide internal messaging functionality between:
- Organisers and sellers
- Buyers and sellers
Users are responsible for the content they send.
Trovi reserves the right to moderate, suspend, or remove abusive or unlawful communications.
8. Data Retention
Trovi retains information only as long as reasonably necessary for:
- Platform operations
- Legal obligations
- Fraud prevention
- Historical event records
Users may request deletion of their account, subject to legal and operational retention requirements.
9. Security
Trovi uses commercially reasonable technical and organisational measures to protect personal information.
However, no online system can be guaranteed completely secure.
Users are responsible for maintaining the confidentiality of their account credentials.
10. Your Rights
Depending on applicable law, users may have rights to:
- Access personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to certain uses
- Request data portability
Requests may be sent to:
12. Third-Party Services
Trovi may contain links or integrations with third-party services.
Trovi is not responsible for the privacy practices of external services.
13. Children
Trovi is not intended for children under the age required by applicable law.
Users under legal age should only use the platform with appropriate permission where required.
14. Changes to This Policy
Trovi may update this Privacy Policy periodically.
Updated versions will be published on the website and application.
Continued use of Trovi after changes constitutes acceptance of the updated policy.
15. Contact
For privacy-related questions:
Email: privacy@trovi.fr